Concierge Services
Our concierge program provides a personalized emotional and environmental experience for patients and families during their visit to CHOC Hospital in Orange. This program is led by our Patient and Family Experience team with the goal of personalizing each experience to meet your child and family’s unique needs.
Hospital Kind Concierge Services
Kind Concierge volunteers visit inpatient rooms to assess the needs of our patients and families, provide refreshments and comfort items, help improve communication and assist families with resources and information about the amenities and services available at CHOC. The goal of the program is to reduce stress, promote healing and wellness, and improve the patient and family experience.
In the front lobby of CHOC Hospital, Kind Concierge volunteers provide a welcoming presence at key locations. The goal is to reduce the stress of our patients, families and visitors by supporting them with wayfinding throughout the hospital, delivering items to patient rooms and providing information on CHOC amenities and resources.
Emergency Department (ED) Concierge Services
The ED Concierge Services team of liaisons partners closely with the ED medical staff to deliver an exceptional patient and family experience in all areas of the ED. Liaisons visit the ED lobby to address questions from patients and families and to provide them with clear and timely communication throughout their visit. Liaisons also provide comfort items such as blankets and refreshments as well as distraction items such as coloring books and Play-Doh.
The ED liaisons also visit patients and families in the ED rooms to discuss next steps in their ED journey. The liaisons work very closely with the medical staff to address any issues patients and families may need to resolve prior to discharge or admission.
The Patient and Family Experience team works closely with ED management to assess patient survey results, to identify areas that are working as well as opportunities for improvement. Our goal is to ensure our patient and family experience is closely aligned with CHOC’s mission and vision of being a world-class destination for children’s health.