Pay My Bill
After you leave the hospital or outpatient facility, we will bill your insurance company directly and you will receive a copy of your charges. Once we have settled your account with your insurance company, a statement will be sent itemizing any amounts not covered by your insurance or government-sponsored program.
New Billing System Effective September 24, 2024
Depending on your care location, you may notice your statement has a new look and feel along with new payment options. Match your statement to the images below to find the correct payment method.
New Statements
If your bill or statement looks like the image below, click the “Pay This Bill” button below. You may receive email alerts when your statements are ready to review. Use our secure digital payment portal to access all statements and pay bills in one convenient place.
Other Statements
If your bill or statement looks like the image below, find the “Dept LA” number printed on your bill and select the corresponding button to pay online.
CHOC Family Financial Resource Center
We know that medical bills can be confusing. We can assist you in verifying your insurance and identifying prior authorization requirements, deductibles and co-payments. For any questions about your bill, please call
Frequently Asked Billing Questions
When is my bill due?
Payment is due when you receive your bill. If you are unable to pay the full amount, we can help you arrange a payment plan or offer our financial assistance program.
What does my insurance cover?
We will do our best to confirm your coverage with your insurance provider. Please direct any questions about your coverage to your insurance provider.
What if I don’t agree with the charges on my bill?
Please call 714-509-8600 and let us know. We will do a thorough investigation of all charges to ensure they have been billed correctly.
Why is my bill so high?
We do our best to keep our costs as low as possible while accounting for the higher cost of providing highly specialized care for children. CHOC is a comprehensive pediatric healthcare system with a higher level of pediatric services not available at most facilities. Our physicians and staff have additional training and our equipment and technology is customized for pediatrics.
Why am I being charged a facility fee?
It is common for health systems to charge a facility fee at hospital-based offices. Some of CHOC’s outpatient offices are considered hospital-based offices because they are located on our main hospital campus and use hospital-based services. Coverage of this fee varies by insurance. You may also see this fee on your bill if you have not met your deductible for the year. If you have questions about this fee, please call us at 714-509-8600 or contact your insurance company for more information about your coverage.
What can I use to pay my bill?
We accept cash, check, VISA, MasterCard, and American Express for payments.
Please note: In addition to your hospital bill, you may also receive separate bills from your doctor, radiologist, anesthesiologist, pathologist and other specialists who cared for your child. For inquiries regarding these charges or to verify if a physician is contracted with your health plan, please call the physician directly.