Telehealth Resources for Staff
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CHOC is committed to providing care to patients at the right time and in the right place – which includes telehealth services. We understand this might be a new skill set for many physicians and advanced practice professionals. These resources are designed to assist in the process.
Provider – Education Documents
- Telehealth Cross State Licensure Information
- Hot Sheet – How to Access the Telehealth Cross State Licensure Information
Dynamic Documentation
- Dyn Doc for Telehealth Visit – Video
- DynDoc Users – Documentation for COVID-19 Telehealth Visit – Word
- DynDoc Users – Documentation for COVID-19 Telehealth Visit – PDF
PCN Practices Workflow
PowerNote Documentation
- PowerNote for Telehealth Visit – Video
- PowerNote Users – Documentation for COVID-19 Telehealth Visit – Word
- PowerNote Users – Documentation for COVID-19 Telehealth Visit – PDF
Reg Sched – Education Documents
RevCycle CPM for PCN Practices
- Telehealth CPM – Appointment Conversion and Check-In – PDF
- Telehealth CPM – Video
- CPM Workflow to Activate Encounter Prior to Check-In – PDF
Scheduling Follow-Up Appointments
Win32 for CMG & CS Clinics
- Telehealth Win32 – Rescheduling Registration and Check-In – Word
- Telehealth Win32 – Appointment Conversion and Check-In – Word
- Appointment Conversion and Check-In – PDF
- Telehealth Win32 – Video
- SchApptBook Workflow to Activate Encounter Prior to Check-in – PDF
Telehealth Virtual Training – Demos on Demand
Videos
- Telehealth Training Appointments for CS & CMG Clinics using Win32
- Telehealth Training Appointments for PCN Practices using RevCycle CPM
- Telehealth Training Appointments using RevCycle CPM & Win32
- Telehealth Training Setting-Up & Sending Telehealth Appts with Email
- Telehealth Training Provider Documentation in PCN Practices
- Telehealth Training Provider Documentation in CMG & CS Clinics
Zoom for Telehealth
- Zoom Basics
- Calling Language Line in Zoom
- Patient Troubleshooting Guide – English | Spanish
- Zoom Breakout Rooms Basics Troubleshooting
Amwell and Amwell Now for Telehealth
Guides
- Amwell Hot Sheet – PDF
- Sending a Telehealth Invitation – PDF
- Amwell Now Scheduled Visit – PDF
- Amwell Now On-Demand – PDF
- Joining a Telehealth Visit – PDF
- Telehealth FAQ – PDF
- Telehealth Provider Training Q&A – PDF
Video
Amwell Quick Connect (Remote Consults)
Guides
Fliers: Best practices, tips and tricks
- Tips for a great physical exam over video, as well as documentation – PDF
- Tips to help providers connect with patients and families over video – PDF
- Guidelines for telehealth documentation compliance – PDF
- Tips for an In-Patient Telehealth Visit – PDF
- Apple Device Functions – PDF
- Android Device Functions – PDF
Just for Families
- Tips for a successful telehealth visit (Amwell) – PDF – English | Spanish
- Tips for a successful telehealth visit (Zoom) – PDF
- Patient Telehealth Guide (Amwell) – PDF – English | Spanish
- Medi-Cal Beneficiaries Consent Information (English, Spanish, Vietnamese)
- Medi-Cal Beneficiaries Consent Information – English | Spanish | Vietnamese