Customer Service
While your child is at CHOC, we will work closely with you to create a warm, compassionate environment with hospital resources while providing excellent medical care.
Patient and Family Concerns and Grievances
To file a concern/grievance with the hospital, you may do so by calling the CHOC Customer Service CARE Line
Or you can send correspondence to:
CHOC, Customer Service Department
1201 W. La Veta
Orange, CA 92868.
You may file a complaint/grievance directly with the State of California Department of Public Health:
State of California Department of Public Health
Orange County District Office
681 S. Parker St. Suite 200
Orange, CA 92868
phone 714-567-2906
fax 714-567-2815
toll-free 800-228-5234