Patient and Family Satisfaction

At CHOC, we want your experience to be exceptional throughout your child and family’s entire healthcare journey. We realize that each patient and family member has unique needs, and we strive to ensure that your experience is personalized to meet those needs.

How are we doing?

We encourage your feedback. After your visit CHOC, you may receive a short survey from the National Research Corporation, also known as NRC Health, to evaluate your experience at CHOC. You may receive it by email, text or automated phone call. We value your honest feedback as it allows us to continue to elevate and improve the experience and care received by our patients and families in the future.

By completing a patient experience survey, you will help us to:

• Evaluate the impact of improvement efforts throughout our organization.
• Consistently improve the patient and family experience.
• Celebrate and recognize staff members who made a difference during your visit.

The DAISY Award

The DAISY Award is an international program that rewards and celebrates the extraordinary clinical skill and compassionate care given by nurses every day. CHOC is proud to partner with the DAISY Award Foundation to recognize one of our nurses with this special honor every quarter. Nominate a CHOC nurse for the DAISY Award here: English | Spanish

Patient and Family Concerns and Grievances

To file a concern/grievance with the hospital, you may do so by calling the CHOC Customer Service CARE Line at 714-509-3200 or mailing correspondence to CHOC, Customer Service Department, 1201 W. La Veta, Orange, CA 92868.

You may file a complaint/grievance directly with the State of California Department of Public Health, Orange County District Office, 681 S. Parker St. Suite 200, Orange, CA 92868, phone 714-567-2906, fax 714-567-2815 or toll-free 800-228-5234.