MyCHOC User Guide
Available as a mobile app or online, MyCHOC helps you manage appointments, access test results, send messages to your care team, and more.

Managing your child’s health just got easier. MyCHOC, our new, improved patient portal, will replace CHOC Link and become your personalized connection to CHOC. This page provides information and guidance on how to get started on MyCHOC and other tools available as part of CHOC’s Digital Experience Initiative.

Getting Started

1. Download the App or Access the Web App from your browser.

  • Download the app by clicking the buttons below, or go to the Apple App Store/Google Play Store and search “MyCHOC”
  • Tap “Install” to download to your device.

2. Create an Account: The MyCHOC app works with your CHOC Link Patient Portal account. If you already have a CHOC Link account, go to Step 3. If you do not have a CHOC Link Account:

  • On the home screen, tap CREATE ACCOUNT
  • Submit the request form
  • A CHOC Link invitation will arrive in your email within 3 business days (check your spam filter if you did not receive your invitation
  • Click the link in the email to complete your account setup

3. Sign In: if you already have a CHOC Link account

  • From the home screen, tap SIGN IN WITH CHOC LINK ID
  • Enter your email and password and tap SIGN IN

If you experience trouble signing in, follow the instructions for resetting your password

Featured

My Health

  • View Medical Records
    • Allergies
    • Immunizations
    • Health Problems
    • Lab Results
    • Microbiology Results
    • Medication List
  • Request medical records
  • View non-sensitive appointment, allergy and immunization data for 12-17 age range
  • Appointments
    • View Appointments
    • Mobile Check-In Integration
  • Print Medical Records

My Financials

  • Simple Bill Pay
  • Payment Portal

Find Care

  • Find a Location
  • Location Search
  • Location Details

Message Center

  • Integration with CHOC Link

In-App Support

  • FAQs
  • Support ticket form
  • Chatbot
  • Help Page

Accessibility

  • Dark Mode UI/UX
  • Soporte en español
  • Large Font

Content

  • More from CHOC
  • Personalized Content (CHOC Web/Email)

Mobile Check-In

Mobile check in dashboard

Receive email and text message reminders of upcoming appointments.

Patients and primary and care locations will receive reminders via email or text message directing them to confirm their appointment and check in online. MyCHOC users will see alert flags on their appointments letting them know check-in is available and can complete the registration process from inside the app or web experience. The MyCHOC app is not required to utilize this new service.

Streamline and simplify appointment check-in.

Check in and complete pre-registration activities, including identity verification, copay collection and pre-visit forms, from your own device (any smartphone, computer, or tablet) in the privacy and comfort of your home from the privacy and comfort of your home.

Have questions?

See our FAQ section on CHOC.org for answers to common questions about our new check-in process, including when this service will become available at your CHOC location

Getting Started

mobile check in steps

Begin Mobile Check-In by selecting the link sent by SMS and/or Email

You will initially receive an appointment confirmation and reminder 2 weeks prior to your appointment. 5 days prior to your appointment you will receive an SMS and/or email notifying you pre-registration is available. Select the link which will take you to the mobile check-in activity. After entering a multi-factor authentication code, begin by confirming the patient’s date of birth

Contact Info, Insurance, Forms and Copay

Contact Info, Insurance, Forms and Copay

Review you contact and insurance information which will be filled in based on what is available in the EHR. Fill in the blanks as appropriate.

Patient Demographics: Contact information, patient custody, language, race, ethnicity, SSN, PCP

Billing Responsibility: Guarantor, relationship to patient, DOB, address, billing email address

Guardianship

  • Next of kin, legal guardian name, relationship, phone, language.
  • Emergency Contact

Primary Insurance

  • Insurance provider, member ID, upload insurance card photo.
  • Secondary Insurance

Photo ID: Upload drivers license photo

Forms

  • Consent, Notice of Privacy Practices, Mutual Arbitration Agreement.
  • Other forms may be required depending on if you are a new patient and the department you are being seen.

Copay Notice: Pay your balance up front

Rate your experience: Survey

Billing

Our new billing solution features a redesigned look and feel for patient billing statements, while allowing patients to see all owed amounts consolidated on our digital portal to access and pay bills in one convenient place.

MyCHOC billing statement

Perks of CHOC Bill Pay

Schedule payments in advance. Easily find all past bills & payments.
View all your family’s bills with one account. Manage your account without having to call.
Go paperless by opting in to eBills. Securely message us with any questions.

Using Patient Wallet

The CHOC Patient Wallet is your one-stop shop for all your CHOC bills. You can log in to your Patient Wallet at any time from your phone, tablet, or desktop to view and pay your bills, create payment plans, communicate directly with our billing department, and more!

Patient wallet

Pay Your Bill in 3 Easy Steps

  1. Visit choc.patientwallet.org
  2. Enter the 9-digit SecureHealthCode and the total balance due from the upper right-hand corner of your bill. Click Find Bill.
  3. Before paying your bill, you will be prompted to create your PatientWallet account. Once complete, you can view affordable options and complete your payment

Please reach out to Family Patient Center @ 714-509-8600 if you have questions about your balance

Request Support

If you are experiencing problems with MyCHOC that have not been addressed in this document or in our MyCHOC FAQs , you can submit a support ticket in the app by navigating to More > Help > Submit a Support Ticket. If you are having difficulty logging in, you can also submit a support ticket here.