What is MyCHOC?

MyCHOC is the CHOC patient portal that gives you easy access to your or your child's medical information and more.

What is the difference between MyCHOC and CHOC Link?

The CHOC Link patient portal is being updated for an improved experience and is now called MyCHOC.

What devices can I access MyCHOC on?

MyCHOC is available for iOS and Android devices, as well as on your computer using your favorite web browser.

Is there a fee to use MyCHOC or CHOC Link?

No. MyCHOC is a free service available to CHOC patients and families.

Who can sign up for MyCHOC?

Parents and legal guardians of CHOC patients may sign up for MyCHOC. Patients 18 or older may create their own MyCHOC account. Parents and legal guardians of children aged 12 to 17 can sign up for MyCHOC with limited access to their child's medical record. Learn more about access restrictions.

How do I sign up for MyCHOC?

Register here or provide your email address at your next visit. You will receive an email invitation to create your MyCHOC account within 2 business days.

What username/password do I use to log in to MyCHOC?

Use your patient portal username and password to login to MyCHOC. If you don't have an account, click here to request an invitation.

What if I do not already have a CHOC Link or MyCHOC account?

If you do not already have a MyCHOC account, you can request an invitation here.

I registered for a CHOC Link account, when can I log in to MyCHOC?

Once registered, you will receive an email with directions for setting up your account and password. Please allow two business days to receive the email. If you do not receive an email after two business days, please check your email spam filter. If you still don't have an email from us you can submit a Support Ticket.

Is the MyCHOC app secure?

Yes. CHOC takes great pride in ensuring that your health information is kept private and secure. Access to MyCHOC and the information within it is controlled by strict security measures. View our privacy policy for more information.

I didn’t receive my email invitation. What happened?

Check to see if the email is in your junk or spam folder. If not, please re-register to request another email invitation. If you do not receive an email after multiple tries please submit a Support Ticket.

What do I do if my email invitation has expired?

Invitations to create a MyCHOC account expire after 90 days. Please re-register to request another email invitation.

Can I have one MyCHOC account for my whole family?

Yes. One account can be used to manage the health of all children in a family.

How do I get a hard copy of my child’s medical records?

Parents and legal guardians may obtain a hard copy of a child’s records by submitting this form. Please note that certain information within the records may be withheld due to state laws.

Are MyCHOC and CHOC Link available in Spanish?

Yes. After logging in to the MyCHOC web site, you will see a Spanish version link at the top of the page.

How do I access MyCHOC?

After you have created an account, you can log in here.

How do I view my insurance information?

You can view your insurance information on the Account screen. Go to More and select Account.

How do I add a patient to my account?

To add a new patient to your existing account, complete and submit the Portal Registration form using your existing Email address.

How do I switch between patients in my account?

If you have multiple children in your account, you can switch between patients by clicking the Switch Patient link on the Home screen.

How do I log out of MyCHOC?

To log out MyCHOC, click the arrow next to the User icon and select Logout.

What happens when my child turns 12 years old?

When your child turns 12, your access to their MyCHOC information will stop due to state laws protecting minor confidentiality. You will receive an email which will tell you how to re-enroll with modified access to your child's medical record. Learn more about access restrictions.

I lost access to MyCHOC. What happened?

When your child turns 12, your access to their MyCHOC information will stop due to state laws protecting minor confidentiality. You should have received an email which will tell you how to re-enroll with modified access to your child's medical record. When your child turns 18, your access to their information will stop and they can create their own account. If your access was turned off and you did not receive an email or your child did not turn 12 or 18, please submit a Support Ticket.

Can I still have access to my 12-17 year old child’s other health information?

Yes, you will still be able to see your 12-17 year old child’s non-sensitive medical information in MyCHOC.

How do I regain access to MyCHOC once my child turns 12?

To regain access to MyCHOC with a modified view of your 12-17 year old child's health information, you will need to create a new account. You should receive an email when your child turns 12 with instructions for how to re-enroll. Register again here.

What happens when my child turns 18 years old?

When your child turns 18, your access to their MyCHOC information will stop. Your child can request access to their own account.

How can I help my 18 year old child understand their medical information?

We encourage you to talk to your child about how to ask their doctor questions, make decisions and advocate for themselves. Our staff will help guide your family through this time. More resources are available from our Adolescent Bridge Program.

What is an appropriate reason to send a message to my child’s doctor?

Secure messaging is a way to discuss routine issues with your child’s doctor and ask general questions about a condition, procedure, medication or previous visit. The doctor may ask you to make an appointment if the issue is more suited for a clinic visit. Messaging should not be used if your child has an urgent need or is experiencing an emergency. If your child has a medical emergency, please call 911 or go to the nearest emergency room.

Can I attach documents and files to messages that I send to my child’s doctor?

You can upload attachments to messages in MyCHOC.

How will I know when I have received a message from my child’s doctor?

You will receive an email notification when a new message is available to view.

When can I see lab test results in MyCHOC?

In most cases, your child’s lab results will be available to view within four business days. If your child is 12-17, you may not have access to certain lab results.

What is the difference between refilling a prescription and renewing a prescription?

A prescription refill is done through your pharmacy. When a prescription has expired or its refills have run out, you can request a prescription renewal from your child’s physician by sending a message to your care team. Go to the Home screen and select Messages.

Will my child’s primary care physician be able to access MyCHOC?

Primary care physicians will not be able to access MyCHOC directly, but you can send clinical documents to another physician who has a secure email address.

Why is some information missing from my child’s medical records in MyCHOC?

MyCHOC is designed to show a snapshot of the most useful information from your child’s medical records. You can request the complete medical record here. Please note that certain information within the record may be withheld due to state laws.

What should I do if I see a discrepancy or inaccurate information in my child’s medical record?

If you see a discrepancy or an error in your child’s information, please submit a Support Ticket.

Can I pay my bill on MyCHOC?

Yes. Click here to pay your bill.

How do I schedule an appointment in MyCHOC?

To schedule an appointment, send a message to your care team. To access messages, go to the Home screen and select Messages.

My radiology report is missing. What should I do?

Radiology results should be available 72 hours after being reviewed by the radiologist. Not all radiology reports in your electronic medical record are displayed in the portal. Your care team can tell you which radiology reports are displayed. To send a message to your care team, go to the Home screen and select Messages.

A document is missing from my record. What should I do?

Not all documents in your electronic medical record are displayed in the portal. Your care team can tell you which documents are displayed. To send a message to your care team, go to the Home screen and select Messages.

What is MyCHOC Check-In?

Our check-in service allows patients to complete pre-registration activities, including identity verification, copay collection and pre-visit forms, from their own device (any smartphone, computer, or tablet) in the privacy and comfort of their home instead of when they arrive at their appointment.

What are the benefits of checking in ahead of time?

• Check-in on your schedule
  Check in from your device, either at home or on the go.
• Never miss an appointment
  You will receive appointment reminders enabling you to confirm and check-in for your appointment.
• Save time and skip the line
  Completing pre-registration will greatly reduce the amount of time you spend waiting in the office filling out paperwork.
• Conveniently make payments
  Pay your copays through our secure payment portal and reduce the hassle of handling payments in the office.

Which offices will have this service on June 4?

We will be rolling out this service to all of our primary care network practices, except for Allevato Pediatrics, SOCPA Irvine. But don't worry. Online check-in will be available for these practices by June 18.

Will this service be available for specialty care appointments?

Patients with appointments at the Center for Advanced Care will be able to use mobile check-in on June 18. Other specialty care offices will be added in the future.

What do I do if I have problems with mobile check-in?

If you encounter problems with the mobile check-in service, please inform our staff when you come to the office for the appointment. Upon arrival a staff member can assist you with the check-in process. Please arrive 15 minutes prior to your appointment to complete check-in. See the below FAQs for common concerns and potential fixes.

What should I do if I didn't receive the check-in link?

Ensure that the email or phone number you provided us is correct. Check your spam or junk folder for the email. If you still haven't received the link, contact your office for assistance.

Why is the check-in link not working?

Verify that you have a stable internet connection. Try refreshing the page or opening the link in a different browser. If the problem persists, contact your office for assistance.

Why am I unable to upload my insurance card?

Ensure that the photo is clear and all necessary information is visible. Try reducing the file size or changing the file format. If the problem persists, bring your insurance card to the appointment.

How can I complete check-in if I don't have a smartphone or internet access?

You can still check in at the office. Please arrive at least 15 minutes prior to your appointment time to complete registration.

Do I need the MyCHOC app to use this service?

No, you can complete mobile check-in on any device with or without the MyCHOC app.

What if I forget my password?

Go to the Log In page and click the Forgot Password link. Follow the instructions to reset your password.

I was logged out of CHOC Link MyCHOC. What happened?

Protecting the privacy and security of your information is our top priority. If your computer or device remains idle for more than 20 minutes while you are logged in to MyCHOC, you will be automatically logged out.

I’m having trouble with my account. What should I do?

If you are experiencing problems with MyCHOC, please submit a support ticket.