How do I refill or renew a prescription?
Prescription refills are done through your pharmacy. When a prescription has expired or its refills have run out, in MyCHOC, navigate to messages. Messages will reroute you to CHOC Link, where you can renew a medication from the medications activity.
Will my child’s primary care physician be able to access MyCHOC?
Primary care physicians will not be able to access MyCHOC directly, but you can send clinical documents to another physician who has a secure email address.
I need access to a document in MyCHOC that I don't see. What do I do?
MyCHOC is designed to show a snapshot of the most useful information from your child’s medical records. You can request the complete medical record here. Please note that certain information within the record may be withheld due to state laws.
What should I do if I see a discrepancy or inaccurate information in my child’s medical record?
If you see a discrepancy or an error in your child’s information, please submit a Support Ticket.
How do I share my child's health information with a provider outside of CHOC?
You have the ability to download and print most health information from MyCHOC. You can also request your complete medical record by navigating to the More tab in MyCHOC and selecting Request Medical Records. There you can complete a request form.
How do I schedule an appointment in MyCHOC?
To schedule an appointment, send a message to your care team. To access messages, go to the Home screen and select Messages.
Why can’t I see my child’s recent radiology report?
To give our physicians and staff adequate time to review results and communicate them with patients and families, radiology reports are held for 72 hours before being available to view in MyCHOC.
How do I find the CHOC clinic/hospital closest to me?
Ensure your device location is enabled and navigate to the “Locations” tab. You will see your location on the map. The locations list will reveal the closest facility to your current location.
What do the colors in the test results indicate?
Green indicates that the test results are within the normal range, while yellow indicates that they are outside the normal range.
How do I view/print my immunization list?
Navigate to "My Health" and select "Immunizations." Click the "Print" button to view and save as PDF or print your immunization list.
Is the data I see in My Health now fully reflective of my child's medical record?
When a user opens My Health initially 200 items of patient data will populate. Users have the ability to "load more" which will fetch an additional 200 records. The user can continue to select Load More until the record in My Health is fully reflective of entire medical record.
How does microbiology differ from other lab results?
Microbiology results (eye/ear, urine and wound cultures) were not previously available in MyCHOC. Now these results can be found under the Microbiology tab in My Health.
How do I navigate to a telehealth appointment in MyCHOC?
Patients will continue to receive a telehealth appointment link in their email prior to their appointment like they do today. The ability to join a telehealth appointment within MyCHOC is something we're working on for future release.
Can patients hold a place in line for urgent care through MyCHOC?
Yes. After navigating to locations and selecting a CHOC urgent care location, users can select the "Get in line" button to reserve a place in line for urgent care. This feature is also available on CHOC.org. It is not currently available in the ED.
