We believe everyone deserves special
treatment and high quality health care. You and your family
have rights and responsibilities under California law. We want
you to understand and use these rights and responsibilities.
If for any reason you do not understand or you need help, we
will provide assistance, including an interpreter.
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translation
You and your parent/guardian have the right to:
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Considerate and respectful
care, and to be made comfortable. You have the right to have
your personal values and beliefs respected. |
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Have a family member or someone you
choose told promptly of your admission into the hospital. Have
your own doctor told promptly of your admission into the hospital.
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Know the name of the doctor who will
be in charge of your care. Know the names and jobs of all the
others that will be seeing you during your hospital stay. |
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Be told about your illness, treatment,
and possibilities for recovery in the language and words you
understand. You have the right to help the doctors make plans
for your treatment and how it is to be carried out. You have
the right to express your wishes regarding ethical questions
that may come up. This may include questions about conflicts
and how they will be resolved, withholding CPR and not doing
or withdrawing life support treatment. |
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Make decisions about your medical
care. Receive any information you may need to understand the
medical care or tests that will help you give consent for, or
refusal for, the treatment or tests. This information will include
a description of the treatment, alternate treatments or non-treatments,
the possible risks and benefits, and the name of the persons
who will provide the treatment or tests. In case of an emergency,
medical care will be given before gathering information. |
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Ask for or refuse treatment, to the
extent permitted by law. However, you do not have the right
to demand inappropriate or medically unnecessary treatment or
services. You have the right to leave the hospital even against
the advice of the doctors to the extent permitted by law. |
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Be advised if the hospital/your doctor
suggests to take part in or do human experimentation affecting
your care or treatment. You have the right to refuse to take
part in such research projects. |
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Reasonable responses to any reasonable
requests made for service. |
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The patient has the right to appropriate
assessment and management of pain. |
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To decide about advanced directives.
This includes choosing a decision-maker if you can not understand
a suggested medical care or tests, or if you are no longer able
to communicate your wishes regarding care. All hospital staff
must follow the advanced directives. |
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Have personal privacy respected.
You have the right to ask any one in the room to leave during
an examination or discussion about your care or diagnosis. |
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Have all communications and records
regarding your medical care be treated confidentially. The hospital
may release information when permitted or required by law. Except
for these circumstances, the hospital will get your written
permission to release any information other than basic information.
Consultation, examination, treatment and discussions about your
care will be conducted in a way that protects and respects you
privacy. |
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To get information in your medical
records within a reasonable amount of time unless the law states
otherwise. |
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Receive medical care in a safe setting
without physical abuse, verbal abuse, or harassment. You have
the right to get protective services, including notifying government
agencies, of neglect or abuse. |
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We will keep your child free
from restraints and seclusion except when needed and as provided
by law. |
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Receive information about all aspects
of your care in a timely manner, including the time and location
of appointments and the names of the people who will be caring
for you. |
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Be informed by your doctor, or other
caregivers, of continuing health care requirements following
discharge from the hospital. |
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Know which hospital rules and policies
apply to your behavior while a patient. |
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Choose those you wish to have visit,
if you a have decision-making capacity, whether the visitor
is related by blood or marriage, unless:
• No visitors are allowed
• The hospital reasonably determines that the presence
of a particular visitor would endanger the health or safety
of a patient, a member of the hospital staff, another visitor
to the hospital, or would significantly disrupt the operations
of the hospital.
• You have told the hospital staff that you no longer want
a particular person to visit. The hospital may establish reasonable
restrictions upon visitors, including restrictions upon the
hours visitors may come to the hospital and the number of visitors. |
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Have your wishes considered, if you
lack decision-making capacity, for the purposes for determining
who may visit. The method of the consideration will be disclosed
in the hospital policy on visitation. At a minimum, the hospital
shall include any person living in your household. |
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Examine and receive an explanation
of the hospital’s bill regardless of the source of payment.
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Exercise these rights without regard
to sex, economic status, educational background, race, color,
religion, ancestry, national origin, sexual orientation or marital
status or the source of payment for care. |
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File a grievance and/or a complaint
with the hospital and/or Department of Health Services and be
informed of the action taken. |
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| You and your child have the responsibility
to: |
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Participate actively
in decisions about care and treatment. |
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Treat others with respect and dignity. Respect other’s
privacy.
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Be considerate of other patients,
families and staff and follow hospital ruses about patient,
family and visitor conduct. |
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Follow the hospital’s rules
and restrictions about the number of visitors allowed, when
they can visit, and for how long. |
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Respect hospital property and the
property of others. |
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Let us know if you have
any questions or concerns about your child’s treatment
or care. |
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Know your child’s health care
requirements following discharge from the hospital, including
follow-up care. |
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Be part of your child’s
health care team. This means:
• Providing accurate and complete information about your
child’s health;
• Answering all questions honestly and accurately;
• Asking questions so that you understand what is happening
and why;
• Following the treatment your child’s doctors and
nurses have planned;
• Telling us about any changes; and
• Knowing the doctor who is in charge of your child’s
care. |
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Provide accurate and complete information about your family’s
health insurance and payments. Pay bills in a timely manner.
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Know your responsibilities regarding
your child’s ongoing health needs. |
